The Health Literacy Guide


The Health Literacy Guide has been developed to assist health services by providing practical strategies to address health literacy barriers for patients. The Guide also assists health services to meet new performance goals and the Australian Commission for Safety and Quality in Health Care (ACSQHC) National Safety and Quality Health Service Standards.


By considering approaches to health literacy, health care organisations can benefit by improving safety and quality in health care. Consumers can benefit by accessing health information that is meaningful and relevant to their individual medical needs and navigating the system more easily.


The Guide is intended as a living online document and includes best available evidence. The majority of evidence and resources included are international and we strongly encourage NSW Local Health Districts to provide examples (in 250 words or less) of local/NSW initiatives that exemplify addressing barriers to health literacy inaction. This will ensure that the Guide continues to build on the great work occurring in NSW with locally specific examples.



Key Dates

Pilot Sites

Implementation Sites


Strategies within The Health Literacy Guide include suggested evaluation measures. For more information contact the Directorate of Patient Based Care at:

Related Initiatives

Further Details


Anne Axam
Project Coordinator, Patient Based Care
02 9269 5521

Dr Karen Luxford
Director, Patient Based Care
02 9269 5515

Page Top | Added: 6 November 2013 | Last modified: 15 July 2014